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General Warranty Information

CrioCareWarranty

Every Crio white toner printer ships with a standard 2-year warranty with on-site repair service. In order to utilize your warranty services, you must register your printer within 90 days from the day of purchase.

The following information covers the general warranty outline.  

General Warranty Information

Limited Warranty, US and Canada
U.S. and Canada only

Crio Solutions warrants this Printer (hereinafter “the Product”) to be free from defects in material and workmanship and will remedy any such defect according to the terms of this Limited Warranty.

Crio Solutions will repair or at its option, replace, with the same or its functional equivalent, at no charge, any defective component(s) of the Product for two (2) years from the date of purchase, except for the printhead (LED imaging array), which is warranted for a period of five (5) years from the date of purchase.

This Limited Warranty only extends to the original purchaser of the warranted item. This Limited Warranty is not transferable. This Limited Warranty does not extend to consumable items or supplies, such as toner cartridges, image drums, ribbon cartridges, fuses, etc.

On-Site Repair
Note: On-Site Repair is available in the United States and Canada only.

On-Site Repair does not include the replacement or repair of Product consumables or supplies.

Crio Solutions will, for a period of two (2) years from the date of original purchase, repair or replace (at Crio Solutions’ option) on-site at the original purchaser’s facility and without charge, any defective component(s) of the Product provided that the warranty service is performed by an Crio Solutions authorized service provider.

The printheads (LED imaging arrays) have a 5-year parts only warranty from date of original purchase. Following the first year of warranty coverage, the printheads will be replaced by an authorized Crio Solutions service provider at Crio Solutions’ then current labor rates.

To make a request or claim for service under the two (2) year parts and labor coverage of this Limited Warranty, contact your Crio® Authorized Dealer, authorized third-party service provider, or CrioCare support. Crio Solutions reserves the right to use new and/or refurbished parts for the warranty repair.

As a condition of this Limited Warranty, requests for On-Site Repair must include the name and phone number of a fully competent and responsible adult with the authority to consent to the entry of the servicing technician to the premises where the Product is located, and who will remain with the servicing technician while the service work is performed. Any and all dangerous conditions must be removed from the site prior to and throughout the time a service technician is present.

The service technician may refrain from entering the premises or continuing to provide services at any site, if in the servicing technician’s reasonable judgment the site poses a risk of physical harm or danger. If warranty services cannot be performed or completed due to any of the foregoing reasons the On-Site service option is null and void and the Product must be returned to an authorized Crio® service location for warranty repair service.

To make a request or claim for service under this Limited Warranty, contact your local Crio® authorized service center, CrioCare support at 314-499-5834, use you Remote Support Tablet and click on the CrioCare icon, or visit mycrio.com.

To make a request or claim for service under this Limited Warranty, contact your local Crio® authorized service center, Crio Solutions at 314-499-5834, or www.mycrio.com.

If you have not previously registered your printer with CrioCare warranty, a written receipt for the Product, showing the date of purchase, dealer’s name, and both the model and serial numbers of this Product must accompany any request or claim for work to be performed under this Limited Warranty.

This Limited Warranty shall not apply to normal wear and tear and shall not apply if the Product has been damaged due to abuse, misuse, misapplication, accident, improper storage, or installation, an unsuitable physical operating environment, or as a result of service or modification by any other than an authorized Crio® service center.

THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE ON THE FACE HEREOF AND DESCRIBED ABOVE. NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL EXTEND BEYOND THE RESPECTIVE WARRANTY PERIODS DESCRIBED ABOVE.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

IN NO EVENT SHALL CRIO SOLUTIONS OR ITS AFFILIATES BE LIABLE TO A PURCHASER OR ANY OTHER PERSON FOR SPECIAL, COLLATERAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS IN CONNECTION WITH OR ARISING OUT OF THE PURCHASE OR USE OF THE CRIO® PRODUCT, WHETHER ARISING IN CONTRACT OR IN TORT, WHETHER OR NOT CUSTOMER SHALL HAVE INFORMED CRIO SOLUTIONS OF THE POSSIBILITY OR LIKELIHOOD OF ANY SUCH DAMAGES.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

ADDITIONAL WARRANTY DISCLAIMERS FOR ALL PURCHASERS EXCEPT CONSUMERS:
WHEN ANY CRIO® PRODUCT SHALL BE PURCHASED BY ANY PERSON SUCH THAT THE CRIO® PRODUCT IS NOT A “CONSUMER GOOD” (AS DEFINED IN THE UNIFORM COMMERCIAL CODE ADOPTED IN THE STATE OF PURCHASE OR IN OTHER APPLICABLE LAW), CRIO SOLUTIONS EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Additional information on obtaining service under this Limited Warranty in the U.S. and Canada is available by contacting the Crio® dealer from whom the Product was purchased, by contacting Crio Solutions directly at 314-499-5834, or by contacting one of the service locations listed below.

United States
Crio Solutions
5600 Anglum Ct, Suite B
Hazelwood, MO 63042
Phone: 314-499-5834